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Terms and Conditions

When you place your order you agree in full to our terms and conditions.

Order Confirmation

Once we have received your order and payment we will contact you by phone to confirn your order details and to arrange delivery, most deliveries are usually between 1 and 3 days from receiving payment.


All dimensions shown are in accordance with British standards 3665 (1974) +/- 1.25% in width and length.


All prices shown are in pounds sterling and are plus delivery and VAT.

Colour Matching

We cannot guarantee perfect pattern or colour match between two rolls of flooring unless specified prior to order confirmation.

Order Cancellations

You have the right to cancel your order up to 7 days from receiving your goods,

Once you have placed your order and we have received payment your flooring will be cut to your bespoke size (except Laminate flooring), If you decide to cancel your order after your flooring has been cut we will charge 25% of the total order value or £15 (whichever is greater), If you cancel your order after dispatch you will also be liable for the full delivery charge, These charges will be deducted from your refund.

Returns Policy

We offer a 7 day returns policy, You must contact us within 7 days of taking delivery if you wish to return your flooring, The flooring must be in its original packaging and un-damaged, the cost of return is payable by you and if the flooring has been cut to your besboke size a 25% cutting fee will also apply, These costs will be deducted from your refund.

Faulty or Damaged goods

We advise you to check your flooring for size, colour, quality and condition before you sign for your delivery, If your flooring is damaged or faulty we will arrange for an inspection or collection of your flooring, We cannot accept any complaints once you have cut or laid your flooring, please check first.

We cannot be held responsible for any costs incurred from receiving wrong or faulty goods, please do not make any fitting or other arrangements until you have received and checked your flooring.


Most of the ranges shown on our website are in stock so delivery is usually between 1 and 3 working days from receiving payment, Our normal delivery days are Monday to Friday, Delivery times are approximate, If you have any special requirements please let us know before dispatch, Our drivers will take your flooring into your home only if access allows, this will be down to the drivers discretion, The driver may need assistance on large items. please do not make any fitting or other arrangements until you have received and checked your flooring, We cannot be held responsible for any costs incurred from failed deliveries or receiving wrong or faulty goods. We reserve the right to re-charge delivery costs if we could not deliver for any reason out of our control.

Carpet Characteristics

There are certain wearing characteristics of carpets which no manufacturer can change.

Fluffing and shedding This is a problem during the early life of a carpet and will diminish naturally, The vacuum cleaner should be used with caution during this time.

Shading Plain carpets will show dark and light patches in a relatively short period of time, the finer the yarn the more these effects will become.

Equalising wear Carpet squares can be turned, but in the case of fitted carpets, re-arrangement of the furniture is advisable to even out the wear.

Fading Carpets in common to all textile materials cannot be dyed fast to light, rooms facing the sun are more likely to be affected, alteration in shade due to wear and tear is wrongly attributed to fading, soiling also causes change in shade.

Wearing Characteristics Certain types of carpet have inherent tendancies these are well known as not manufacturing faults, a few of the more obvious tendancies are 'Walkout' flattening of the shag pile and other long pile carpets with low tuft density. 'TV Shuffle' excess wear in front of chairs. 'Pilling' because of the method of manufacture, a loop pile carpet is always likely to create loose ends, which roll up into small balls, this is known as 'Pilling', these should be clipped off with scissors and not pulled out, certain types of berber can create more pilling.

Carpet Mills - Buy instore or online

Carpet Mills Fair Trading Promise:

The Carpet Mills Fair Trading Promise was drawn up to reflect the trading principles followed by the staff at Carpet Mills
 to ensure your complete satisfaction with the goods we sell you, 
the price we charge you and the service we give you.

All makes available - seen something elsewhere?
Contact us for our best price.

Call 0800 046 9040 / 01622 662770

Interested in joining the Carpet Mills Team?

We are currently looking to recruit to our sales and measuring team.
If you have sales experience and are interested please send your current CV to

Opening Hours:
Monday-Saturday 9am-6pm
Sunday 10am-4pm